SHIPPING AND RETURNS 1
IF YOU ARE A NEW CUSTOMER PLEASE CONSIDER ORDERING SAMPLES. WE CAN NOT ACCEPT RETURNS ON OPEN PRODUCTS.
Orders MAY NOT be changed once submitted. Are you sure you have ordered what you want? Please double check your address. We take no responsibility for lost mail when the customer has given us the wrong address. PROPER SPELLING AND CAPS where required are necessary to verify your address. We have had to add this to our policy as we are getting so MANY sloppy addresses! Even if you are using your phone please write it out properly.
Correct:Mary Jane Doe
2965 State Street Apt #64
Phoenix, Arizona 85666
mary jane doe
2965 state st #64
Phoenix, az 85666
You may return new, UNOPENED items within 7 days of delivery for a full product refund. Samples may NOT be returned. If you make a return due to your error you will be refunded the purchase amount MINUS the SHIPPING COST. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have opened a product please do not send it back as we cannot re-sell it. We know you would not want to receive an item someone else had opened! We want you to be happy with our products so if the color is not to your liking we are happy to take it back. In this case though, you are responsible to pay for the shipping. Photos of our Pigments vary camera to camera and screen to screen and we do the best we can to replicate the color for you. It helps to read the reviews also and see what others thought of the color. PLEASE ORDER SAMPLES PRIOR TO LARGER QUANTITIES.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All shipping on domestic orders over $20 is free. To get the free shipping you must select the FREE SHIPPING option. Generally we ship your order within 48 hours with the exception of weekends and holidays. If you want an item shipped overnight then it must be submitted before 10 am. This also does not apply to weekends or holidays. WE DO NOT RECOMMEND OVERNIGHT SHIPPPING AS IT IS EXPENSIVE AND OFTEN NOT RELIABLE.
If you have selected the free shipping option we select the least expensive method to ship your items. Generally shipping will be through the US Postal Service and we use First Class Mail for orders under 16 ounces. Over 16 ounces is generally upgraded to USPS Priority. For heavier orders over 11 pounds we will use FEDEX Ground Delivery.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. NIGERIA is one country the US Postal will not allow us to use automated shipping for. We no longer ship to Russia as those shipments always go missing.
Overseas customers are responsible to pay customs and duties charged by their country. If you are unsure of the rates you can contact the customs agents in your country to find out what you may owe. The harmonized code is 320649.
Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. SHIPPING QUOTES CAN BE OBTAINED ON THE PAGE BEFORE CHECKOUT AND AFTER YOU HAVE ENTERED YOUR ADDRESS. You can cancel your order at that point if the shipping is more than you care to pay.
If you have a large order you may be contacted in order to offer you lesser or faster shipping options with Federal Express.